Terms of Service

1. About Our Service

SwitchPilot ("we", "us", "our") provides a free energy comparison service for UK domestic customers. We show you energy tariffs from multiple suppliers so you can compare deals and find one that suits you.

By using our website, comparison tools, or signing up for our service, you agree to these Terms of Service.

2. What We Do

Our service includes:

• Comparing available energy tariffs based on your location, fuel type, and estimated usage
• Showing you deals that could save you money compared to the Ofgem price cap
• Providing direct links to supplier websites so you can review full tariff details and complete a switch
• Scoring each deal on quality, not just price - via the SwitchPilot Score across price, supplier service, complaints, reviews, certainty and exit fees
• Free tools including an energy bill calculator and AI bill scanner
• Energy market news and guides through SwitchInsights
• An AI-powered support chatbot, available on our website and via our WhatsApp business number

AI Chatbot Use

Our website chatbot and WhatsApp chatbot are powered by an AI model (Anthropic's Claude). Replies are generated automatically and may occasionally be inaccurate or out of date. The chatbot is for general guidance only and does not constitute financial, legal, or regulated energy advice. Always check key facts (such as a tariff's current unit rate or standing charge) on the supplier's own website before switching. Please do not share sensitive personal data (such as bank details, full account numbers, or passwords) with the chatbot. By using the chatbot, you acknowledge that your messages will be processed by Anthropic to generate a reply, and (for WhatsApp) routed via Twilio and WhatsApp - see our Privacy Policy for details.

3. How We Earn

SwitchPilot is free for you to use. We earn a referral commission from energy suppliers we have a paid partnership with, payable when a user switches to that supplier through a link on our site. This does not change the price you pay.

Current paid partnerships: EDF Energy. Where a link on our site is part of this partnership it is clearly labelled "Affiliate" near the link and carries the standard rel="sponsored nofollow" attributes in the underlying HTML, in line with Google's disclosure guidance. We may add or remove partnerships from time to time and will keep this section up to date.

Commercial relationships do not influence the order in which deals are displayed. Tariffs are ranked on the SwitchPilot Score (see section 7) - a composite of price, supplier quality, complaints record, certainty and exit terms. A supplier cannot pay for a higher ranking, and we score affiliated and non-affiliated suppliers on identical criteria.

We are an introducer, not an agent: we provide a comparison and pass you to the supplier of your choice, but the supply contract is between you and that supplier.

4. What We Do Not Do

• We do not supply energy. Your energy supply contract is between you and your chosen energy supplier.
• We do not provide financial advice. Our tariff comparisons are based on publicly available pricing and your stated usage. You should satisfy yourself that any tariff is suitable for your needs before switching.
• We do not guarantee savings. Estimated savings are based on the information you provide and current market rates, which may change. Actual savings depend on your real usage.
• We do not process payments or collect bank details. Your direct debit and account setup happen directly with your chosen supplier. SwitchPilot will never ask for your sort code, account number, or card details.
• We do not switch you automatically. You choose the deal and complete the switch on the supplier's own website. We facilitate the comparison, not the switch itself.

5. Your Responsibilities

By using our service, you confirm that:

• You are the account holder (or authorised to act on their behalf) for the energy supply at the property in question
• Any information you provide (postcode, usage, email) is accurate and complete
• You understand that once a switch is initiated with a supplier, it is subject to that supplier's terms and conditions
• You understand that some tariffs may include early exit fees if you leave before the contract end date

6. Cooling-Off Period

Under Ofgem regulations, you have a 14-day cooling-off period after a switch is initiated during which you can cancel without penalty. If you wish to cancel, contact the new supplier directly.

7. SwitchPilot Score

Every deal shown on our tariff tracker carries a SwitchPilot Score out of 100. The score is composed of:

• Price (40%) - how much you would save compared to the prevailing Ofgem price cap
• Citizens Advice star rating (15%) - the supplier's official Citizens Advice rating
• Ofgem complaints record (15%) - complaints received by Ofgem per 100,000 customers
• Trustpilot rating (15%) - the supplier's public Trustpilot score
• Price certainty (10%) - fixed tariffs score higher than variable or tracker tariffs
• Freedom to leave (5%) - lower exit fees score higher

Where public data is missing for a factor (for example, a supplier too new to have a Citizens Advice rating), that factor contributes zero to the supplier's score. We do not redistribute the missing weight onto the other factors - this means a supplier with incomplete public data cannot reach 100, and opacity is reflected in the score itself. No supplier can pay for a higher ranking; the score is independently calculated from the inputs above.

SwitchPilot does not offer cashback, switching bonuses or other cash incentives. Although we have paid referral partnerships with certain suppliers (see section 3), those partnerships do not influence how a deal is scored or where it appears in our ranking.

8. Data Protection

We handle your personal data in accordance with our Privacy Policy. By using our service, you acknowledge that you have read and understood our Privacy Policy.

9. Limitation of Liability

While we take reasonable care to ensure that our tariff comparisons are accurate and up to date, we do not warrant that our recommendations will result in savings. Energy prices fluctuate and your actual costs will depend on your usage.

We are not liable for any acts or omissions of your energy supplier, including but not limited to billing errors, supply interruptions, or changes to tariff rates after your switch.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Complaints

If you are unhappy with our service, please contact us at team@switch-pilot.com. We will aim to resolve your complaint within 14 days. If you remain dissatisfied, you may contact Citizens Advice on 0808 223 1133 for further guidance.

11. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these terms from time to time. Changes will be posted on our website with an updated date. Continued use of our service after changes are posted constitutes acceptance of the revised terms.